Performance Improvement

Stuff happens. The high-performanceóthe natural flow of good work being done by skilled, motivated, collaborative peopleóinevitably breaks down. That moment cannot be either stopped or precisely predicted. The key is what do you do next? Most leaders try to get the ìproblemî to go away as fast as possible in order to get back to the way it was.

When this happens, a crucial lesson has almost certainly been missed. That ìperformance problemî was a symptom of something deeper. By treating the symptom, you side-stepped the potentially business-saving feedback from the universe.

We would like to show every leader and every organization on the planet how to turn crisis into opportunity. The secret is tasking a Tiger Team, a small group of selected front-line people, to focus on the ìproblemî with a mandate to turn the crisis into opportunity ASAP. This Tiger Teamóusing skills and processes we teach them:

• Analyzes the crisis, discovering the key ìmessagesî embedded in the breakdown,
• Generates recommendations for action for decision-makers,
• Ensures follow-through by monitoring results, then
• As quickly as possible, the Tiger Team dissolves.

This process has been successful over and over again in places like ACE Hardware, Blue-CrossóBlue-Shield, Babcock & Wilcox, EZ Loader Boat Trailers, and others.